FAQs
Customer Service Questions
Q: How quickly will my veil arrive once I place my order?
Peak Season (May - October): Please allow 3-4 weeks for design consultation and veil completion.
Off-Season (November April): 1-2 weeks is our typical timeframe.
For other accessories, the completion schedule depends on the design complexity, material availability, and your approval at each step of the design process. Our goal is to complete your order within 4 weeks from the date it’s placed.
Q: Do you offer rush orders?
Yes! We do our best to accommodate rush requests. Please call us at 563.379.7583 or email martiandcompany@gmail.com to discuss your timeline, and we’ll work with you to find a solution.
Q: Can I make changes to my order after it’s been placed?
We understand that wedding plans evolve! Please contact us as soon as possible if you need to make changes. Depending on where we are in the design and production process, we’ll do our best to accommodate your requests. Changes requested after production has begun may affect your timeline and pricing.
Q.How will my veil be shipped? Is there a signature required upon receipt?
Your veil will be shipped via USPS Priority Mail. No signature is required upon delivery. If you prefer a different shipping method or need signature confirmation, please let us know and we’ll arrange alternative shipping for an additional fee.
Q: What is your return and exchange policy?
Because each piece is custom-made to your specifications, we generally do not accept returns or exchanges. However, if there’s an issue with your order or it doesn’t match what was agreed upon, please reach out immediately. We’re committed to ensuring you’re completely satisfied with your purchase.
Q: What if my veil arrives damaged?
We take great care in packaging each piece, but if your veil arrives damaged, please contact us immediately with photos. We’ll work quickly to resolve the issue, whether that means repair, replacement, or another solution that works for your timeline
Appointments
Q: Where is Marti & Co located?
Our storefront is located at 930 Division St., Cresco, IA 52136. We’d love to welcome you for a consultation!
Q: How do I schedule an appointment? How far in advance should I book my appointment?
To schedule an appointment:
∙ 📞 Call 563.379.7583
∙ ✉️ Email martiandcompany@gmail.com
Recommended Booking Window: 6-9 months before your wedding date is ideal. However, we are staffed to accommodate last-minute requests for most orders whenever possible.
Q: What if I need to cancel my appointment?
We understand that plans change. If you need to cancel your order, please contact us as soon as possible. Cancellation policies vary depending on how far along we are in the design and production process. Custom-made items that are already in production may not be eligible for a full refund, but we’ll work with you to find the best solution.
Q: Do I need an appointment or can I walk-in?
While we welcome walk-ins when available, we highly recommend scheduling an appointment to ensure we can give you our full attention and have adequate time for your consultation.
Q. What are your payment terms?
We typically require a deposit when you place your order, with the balance due before shipping. Specific payment terms will be discussed during your consultation. We accept various forms of payment for your convenience.
STILL HAVE QUESTIONS?
We’re here to help!
📞 563.379.7583
✉️ martiandcompany@gmail.com
📍 930 Division St., Cresco, IA 52136