Customer Service Questions
Q: How quickly will my veil arrive once I place my order?
A: May - October orders, allow 3-4 weeks for design and veil completion. During our off-season, November - April, 1-2 weeks is usually the timeframe. For other accessories, the completion schedule depends upon the design, availability of materials and the availability of the Bride to approve each step of the design process. Our goal is 4 weeks from the date your order is placed.
Q: How will the veil be shipped? Is there a signature required upon receipt?
A: Your veil will be shipped by USPS Priority Mail. No signature is required. If you prefer a different shipping method note your preference on the order form. Then I'll be back in touch with you via email with the details. You will receive an email with tracking information when your veil is shi
Q: Do you accept returns?
A: Returns are accepted only for non-custom items within 14 days of purchase. Contact me by email and we'll arrange a time for the return that works into your schedule. Custom designs are not returnable.
Q: Do you accept layaways?
A: Yes, for everything except custom designs. Our policy is 50% down and full payment within 3 months of purchase. This is a firm policy. Items can be shipped by priority mail for an additional fee.
Q: Where is Marti & Co located?
A. Our storefront is located at 930 Division St., Cresco, IA. 52136
Q: How do I schedule an appointment? How far in advance should I book my appointment?
A: To schedule call 563.379.7583 or email us at firstname.lastname@example.org. 6-9 months before your wedding date is a good time frame to work with. Although we are staffed to accommodate last minute orders for most requests.
Q: What if I need to cancel my appointment?
A: Call us at 563.379.7583 to cancel.
Q: Do I need an appointment to try on wedding veils?
A: Yes, our style is to give our full attention to one bride and her guests by scheduling individual appointments.
Q: What is helpful for me to bring to my appointment?
A: Your dress and undergarments for your dress, jewelry, any heirloom fabric, buttons, and other items you'd like used in the design process.
Q: What can I expect once I've scheduled an appointment at MARTI & CO.?
A: Once you schedule an appointment you will receive 1 on 1 attention for 1 - 1 1/2 hours in our private bridal salon. Marti will provide veil styling, accessory suggestions, share trims, ribbons and other embellishments for a custom designed accessory. The Shop also has a unique line of jewelry for your bridal look and for your bridal party.